FAQ - AmericanTollFree.com

Frequently Asked Questions - FAQ

How competitive are our rates?
Are there long service contracts?
Do you have a guarantee?
When will I get my Toll Free Number & Service?
How long can my recordings/greetings be?
How many outgoing fax documents can I have?
Can I attach different outgoing faxes to different recordings on the same system?
How many phone numbers will my system attempt to reach me at with the "Follow-me" call forwarding feature?
Can I select my own call forwarding preferences?
Does the call forwarding feature work with international calls?
Can I use my existing 800/888 number?
Are 800 prefix numbers still available?
Is Caller ID available with my service?
How many inbound calls can my system handle?
How much is it to get set up?
Can I upgrade later?
Why do we require your social security number or other form of I.D. on our order form?

How many voicemail boxes can I get?
Can I buy more than 1000 pre-paid minutes and get a better rate?
How does this ad co-op set up work?
How many messages can a voicemail box hold?
Do you offer tech support?

How long has the provider been in business?
Still have more questions?

How competitive are our rates?
Very competitive. We include minutes in our plans. Add Bulk minutes as low as 3.9 cents per minute. You can also go to our order page to get a better idea of what packages cost.

Are there long service contracts?
No, subscriptions are on a month to month basis. If at any time you decide to cancel, we ask that you give us 30-days notice.

Do you have a guarantee?
Yes, we have a 15 day FREE TRIAL . Click Here>>

When will I get my Toll Free Number & Service?
Orders placed before 10 a.m. (pacific time) Monday through Friday can often be issued a number by that evening - but at the latest 24 hours. Later orders should be processed within 24 to 48 hours Monday - Thursday. Orders placed on Friday after 10a.m., Saturday or Sunday will not be issued until Monday afternoon Pacific Time.

How long can my recordings/greetings be?
As long as you like. The longest we currently have for one recording is about an hour. Incoming messages are limited to 2 minutes from people calling in. This protects you from potential abuse and overcharges. However, if you wish to have longer incoming message limits, it is configurable.

How many outgoing fax documents can I have?
As many as you like. The main menu and each recording of the Ultimate Sales Tool can store it's own fax document. Each fax document can be as long as you like; however we recommend not more than 15 pages.

Can I attach different outgoing faxes to different recordings on the same system?
Yes, you can have a separate fax-back document for each recording. This is essentially an unlimited number of documents.

How many phone numbers will my system attempt to reach me at with the "Follow-me" call forwarding feature?
As many as you like. You can even set the days of the week and the times of the day you would like to take calls at a particular number.

Can I select my own call forwarding preferences?
Yes, and you can set both the time of day and days of the week you would like to get calls at a particular number. The same is true for Call Back and for Paging.

Does the Call Forwarding feature work with international calls?
Yes. However, it is limited to the following countries: United States, Canada, Mexico & Iceland.

Can I use my existing 800/888 number?
Yes, we can direct your existing toll-free number to your system

Are 800 prefix numbers still available?
Yes, the actual 800 prefix is available.

Is Caller ID available with my service?
Yes. You can see the number of the caller if they leave a message or if they don't leave a message and you can hear the caller hanging up the phone during the recording process. Adtrakker records all calls caller ID's without leaving any message at all.

How many inbound calls can my system handle?
The system uses digital T1 lines in our facility, so we can actually take hundreds or more calls simultaneously. This means you get the benefit of the marketing or advertising you're doing without interference from busy phone lines.

How much is it to get set-up?
See order form for current setup costs. There is a 15 DAY FREE TRIAL

Can I start with one service and upgrade at a later time?
Yes. No problem.

Why do we require your Social Security number or other form of I.D. on our order form?
This is strictly for your protection. This allows us to keep unauthorized users from fraudulently using your credit card or check. The only other acceptable form of id verification is a copy of your credit card statement faxed to us. Again, this is part of our customer service commitment to ensure your security. There are absolutely no credit checks.

How many voicemail boxes can I get?
Currently, the most mailboxes one of our customers has ordered is 100. However, we can add as many as you need (within programming limits). Our system techs can configure custom systems on a case by case basis. Please e-mail or call with custom needs for a quote. Typically, Bronze comes with 5 boxes & Silver comes with 10 boxes. More are available with different service levels.

Can I buy more than 1000 pre-paid minutes per month and get a better rate?
Currently, the best rate on our highest level service is 3.95¢ per minute. You may purchase more than 1000,2000 up to 8000 minutes, however, at that rate.

How does this ad co-op set up work?
If you are doing an advertising co-op and using one toll-free number, we have options for your co-op members to have leads or incoming calls rotate among them evenly. We can also configure the system to distribute based on different numbers of co-op shares. There are 2 ways to order this service. Please e-mail us for specific details.

How many messages can a voicemail box hold?
Unlimited. However, it would eventually get to the point where you would want to clean the box out in order to easier keep track of important messages that you saved.

Do you offer tech support?
Yes, our service provider offers tech support 6a - 6p Pacific, Monday through Friday (except Wednesdays - until 5pm). They can customize your system to meet your needs, set up rotational voice mail for your group, help you make recordings and help you in many other ways. Our voice systems are highly configurable through software code. E-mail support through this website is available 7 days a week for general questions.

How long has the service provider been in business?
Since 1995.

Still have more questions?
You can visit our Support page for phone contacts.

Pre-order questions also may call us at: (877) 215-2602 Business Hours are 9 AM to 6 PM Daily PACIFIC TIME. If representatives are busy with other callers, it's faster service to contact us or leave a voicemail. Calls/e-mails are answered first come first serve.